Terms of service

Terms of Service

Welcome to Coolroom Shelving Australia! These Terms of Service ("Terms") govern your use of our website www.coolroomshelves.com.au and the purchase of our products. By accessing our website or making a purchase, you agree to these Terms.

1. General Information

1.1. Business Details: Coolroom Shelving Australia provides high-quality shelving solutions designed for commercial and industrial use.
1.2. Eligibility: To use this site and make purchases, you must be at least 18 years old or have the consent of a legal guardian.

2. Orders and Payments

2.1. Orders: All orders are subject to acceptance and availability. Once an order is placed, we will contact you to confirm availability and/or discuss bespoke shipping arrangements.
2.2. Pricing: All prices are in AUD and include GST unless otherwise stated. Prices are subject to change without prior notice.
2.3. Payments: Full payment is required at the time of purchase unless otherwise agreed.

3. Shipping and Pick-Up

3.1. Pick-Up: Customers may collect their items from our warehouse. Details, including location and collection times, will be provided once the order is ready.
3.2. Bespoke Shipping: For delivery, customers must submit a quote request via our website. A team member will provide a customised shipping quote based on the order details. Shipping arrangements are finalised once the quote is accepted and paid.
3.3. Delivery Times: Estimated delivery times are provided as a guide only. Coolroom Shelving Australia is not responsible for delays caused by factors outside our control, such as transport disruptions.

4. Returns and Refunds

4.1. Our Return Policy forms part of these Terms. Refunds are only provided under circumstances outlined in our Return Policy, in compliance with Australian Consumer Law.
4.2. Change-of-mind returns are not accepted.

5. Product Information

5.1. We strive to ensure all product descriptions and images on the website are accurate. However, minor variations in size, colour, or design may occur due to manufacturing processes.
5.2. It is the customer’s responsibility to ensure the products purchased are suitable for their intended purpose.

6. Limitation of Liability

6.1. Coolroom Shelving Australia is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
6.2. Our liability is limited to the replacement or repair of defective products, as per Australian Consumer Law.

7. Intellectual Property

7.1. All content on the website, including text, graphics, logos, and images, is the property of Coolroom Shelving Australia and is protected by copyright laws.
7.2. You may not reproduce, distribute, or use our content without prior written consent.

8. Privacy Policy

8.1. Our Privacy Policy forms part of these Terms. By using our website, you agree to the collection and use of your information as outlined in our Privacy Policy.

9. Changes to Terms

9.1. We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting to the website. It is your responsibility to review these Terms regularly.

10. Governing Law

10.1. These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms will be resolved in the courts of New South Wales.

If you have any questions or concerns about these Terms, please contact us at info@coolroomshelves.com.au.